Refund policy

Warranty Period:

We have a 30-day return policy, which means you have 30 days after receiving your watch to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Purchaser to pay return shipping.

To start a return, you can contact us through our contacts us form.

1 Year Warranty:

We stand behind our watches and the quality our brand represents. All Dasher watches come with a 1-year warranty covering mechanical issues caused by manufacturing defects.

What’s Not Covered:

Normal wear and tear

Scratches or cosmetic damage

Broken crystals or accidental damage

If you experience any mechanical problems within the warranty period, please contact us — we’re committed to making it right.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions or for any reason via our contact form or at info@dasherwatchco.com. We are here and happy to help!

Linden Operating Instructions:

Winding

Make sure the crown is pushed in (not pulled out).

Turn the crown clockwise (away from you) slowly.

Wind until you feel resistance — usually about 25–30 full turns.

Stop when you feel resistance — forcing it could damage the movement.

Wind once per day for best timekeeping.

Setting the Time

Pull the crown out one click.

Turn to set the hands to the correct time.

Push the crown back in when finished.

Using the Chronograph

Top pusher (start/stop): Press once to start the timer, press again to stop.

Bottom pusher (reset): Press only when the chronograph is stopped to reset to zero.

Do not reset while running — it can damage the movement.

Tips

It’s normal for the ST1901 to have a slightly stiffer winding feel than a Swiss movement.

Keep it away from magnets.

Make sure crowns are tight before getting into water.

NH35 Operating Instructions:

Winding

Unscrew the crown (if your watch has a screw-down crown).

In position 0 (fully pushed in), turn the crown clockwise 15–20 turns to give it a full manual wind.

You can also just wear it — the rotor will wind it automatically as you move.

Do not overwind — it has a slipping clutch, but it’s good practice to stop once you feel resistance.

Setting the Time

Pull the crown out to position 2 (all the way) — this stops the second hand (hacking).

Turn the crown to set the hour and minute hands.

Push crown back in to start the seconds again.

Setting the Date

Pull the crown to position 1 (first click).

Turn crown clockwise to set the date.

Avoid changing the date between 9 PM and 3 AM, as this can damage the date-change mechanism.

Wearing & Power Reserve

Power reserve: ~41 hours.

If fully stopped, give it 20 manual winds or shake gently for 30–60 seconds, then set time/date.

Tips

Keep the watch away from strong magnets to avoid accuracy issues.

Ensure the crown is fully screwed down before submerging the watch in water.

If you have additional questions, please don't hesitate to reach out to us! 

Make sure crowns are tight before getting into water.

Bracelet Sizing:

Mesh Bracelet (Movable Clasp)

  • Open the clasp completely.
  • Using a small flathead screwdriver (or similar tool), gently lift the locking plate on the underside of the buckle.
  • Slide the buckle along the mesh band to your desired position.
  • Make sure the buckle aligns with one of the grooves in the mesh.
  • Press the locking plate firmly back down until it clicks into place.
  • Close the clasp and check the fit. Repeat if needed.

Jubilee Bracelet (Friction Pins)

  1. Place the bracelet on a flat surface.
  2. Using the included pin tool, push on the solid, rounded end of the pin until it slides out the opposite side.
  3. Remove the desired number of links.
  4. Reconnect the bracelet.
  5. Insert the pin from the split end and press it fully into place until it sits flush with the link.
  6. Repeat on both sides of the clasp whenever possible to keep the clasp centered on your wrist.

Tip: If the pin is tight, support the bracelet on a soft surface while applying steady pressure. Never force the pin, as this may damage the bracelet.

Oyster Bracelet (Screw Link)

  1. Place the bracelet on a flat surface.
  2. Using the included screwdriver, remove the screws from the links you wish to remove by turning them counterclockwise.
  3. Remove the desired number of links.
  4. Reconnect the bracelet and reinstall the screw(s).
  5. Tighten each screw until it is snug. Do not overtighten.
  6. Repeat on both sides of the clasp whenever possible to keep the clasp centered on your wrist.

Tip: Work over a clean, well-lit surface to prevent losing the small screws. A tiny drop of removable thread locker (such as Loctite Blue 222 or 243) can help keep screws secure if desired.